FAQ,S
Frequently Asked Questions (FAQs)
About Your Order
Q: How do I place an order?
A: To place an order, simply browse our products, add the items you want to your cart, and proceed to checkout. You will be asked to provide your shipping and payment details to complete your purchase.
Q: Can I change or cancel my order after it has been placed?
A: We process orders quickly to get them to you as soon as possible. Because of this, we cannot guarantee that we can change or cancel an order once it has been placed. Please contact us at support@humham.com immediately after placing your order, and we will do our best to assist you.
Q: How do I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the courier's website. You can use this number to check the status of your delivery.
Q: What if I didn't receive an order confirmation email?
A: Please check your spam or junk folder. If you still can't find it, there may have been an error in your email address. Contact us at support@humham.com with your name and the date of your order, and we will resend the confirmation.
Shipping & Delivery
Q: What are your shipping times?
A: We ship all orders within the UK. Our standard shipping time is 3-5 business days from the date of dispatch.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout and will be based on your order. The final shipping price will be displayed before you complete your purchase.
Q: Do you ship internationally?
A: Currently, we only ship within the United Kingdom.
Q: What if my package is delayed or lost?
A: If your package is delayed, please use your tracking number to check the courier's website for updates. If you suspect your package is lost, contact us at contact@humham.com, and we will investigate the issue with the courier.
Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital wallets like Apple Pay and Google Pay. We also offer payment options through PayPal.
Q: Is my payment information secure?
A: Yes, your security is our top priority. All payments are processed through secure, encrypted payment gateways. We do not store your credit card information on our servers.
Returns & Refunds
Q: What is your refund policy?
A: You can find a detailed breakdown of our refund policy on our dedicated Refund Policy page. In summary, you have 14 days to cancel your order and a further 14 days to return non-faulty items. For faulty items, your rights are protected by the Consumer Rights Act 2015.
Q: How do I return an item?
A: To initiate a return, please contact us at support@humham.com with your order number. We will provide you with a return authorization and instructions on how to send the item back to us.
Q: How long does it take to get a refund?
A: Once we receive and inspect your returned item, we will process your refund within 14 days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Products
Q: Where are your products made?
A: [Add a sentence here about where your products are sourced or made. For example: "Our products are sourced from high-quality suppliers in the UK and Europe."]
Q: Do you offer a warranty on your products?
A: [Add a sentence here about your warranty policy, if you have one. For example: "We offer a [number]-month warranty on all our products against manufacturing defects."]
Contact Us
Q: How can I contact customer support?
A: The best way to contact us is via email at support@humham.com. We aim to respond to all inquiries within 24-48 hours.
Trade name: Humham
Support : 24/7
Business Hours : 9:00 AM to 4:00 PM (Mon to Fri)
Business Number : +44 7400702977
Business Mail : Support@humham.com
Physical address :35 LAKEFIELD CLOSE
BIRMINGHAM
B28 8QZ
If you prefer to reach out on social media, you can find us on:
Facebook: Humham